Effective Date: 01/01/2026 Company Name: Deepleen INC
1. Overview
At Deepleen INC, customer satisfaction is important to us. This policy outlines the conditions under which products, services, and rainwater harvesting systems may be eligible for return, replacement, or refund.
2. Nature of Products & Services
Deepleen INC primarily provides:
Rainwater harvesting systems
Filtration units
Customized installation services
Site inspection & consultation
Most systems are custom-designed based on site requirements, and therefore standard return policies may not apply.
3. Return Eligibility (Products Only)
Returns are applicable only for standard products (if sold separately) and must meet the following conditions:
Request is made within 7 days of delivery
Product is unused and in original condition
Original packaging, manuals, and accessories are intact
Valid proof of purchase is provided
Items not meeting these conditions may not be eligible for return.
4. Non-Returnable Items
The following are not eligible for return or refund:
Customized or site-installed systems
Installed rainwater harvesting units
Services (consultation, design, installation)
Used, damaged, or altered products
Products returned without prior approval
5. Cancellation Policy
Orders or services may be cancelled:
Before installation or dispatch → Eligible for partial/full refund
After project initiation → Cancellation charges may apply
Any work already completed (site visit, design, labor, materials) will be deducted.
6. Return Process
To request a return, contact us with:
Order details / invoice
Reason for return
Product images (if damaged/defective)
Once approved, we will provide return instructions. Unauthorized returns may not be accepted.
7. Refund Policy
Refunds will be processed only if:
Product meets return eligibility
Request is approved after inspection
Approved refunds will be issued to the original payment method within 7–10 business days, depending on bank/payment provider timelines.
8. Return Shipping Costs
Customer bears return shipping cost in normal cases
Deepleen INC will cover shipping if the product is:
Damaged
Defective
Incorrect
9. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Inform us within 48 hours of delivery
Share clear photos of product and packaging
We will arrange replacement or resolution at the earliest.
10. Service & Installation Disclaimer
For installed systems:
Performance depends on site conditions and usage
No refunds are applicable after successful installation
Support and maintenance assistance will be provided as per agreement
